WHO TO CONTACT FOR STOVE MAINTENANCE AND REPAIRS
The standard MCZ warranty is valid for 24 months from the purchase date and covers the replacement or free repair of parts recognized as faulty at source due to manufacturing defects (for all details on the Standard Warranty, click here).
For all appliances RED offers “Carefree Spare Parts”, two warranty extension programs specifically designed for spare parts.
Since RED is a trade mark of MCZ Group, all details and prices are available on MCZ.
When should I call an authorised service centre?
You can contact them should you require:
- extraordinary maintenance
- repairs both covered and uncovered by warranty
- to purchase spare parts.
Note: For any pre-sale or product compatibility information, please contact your retailer.